Emergency Dispatch

911 call centers are struggling to maintain services as more people ditch their landline phones for cell phones. That’s because wireless phone lines in Illinois are often taxed at a lower rate than landlines. 

If you look at your cell phone bill, you’ll see that every line is charged $0.73 to support 911 emergency services. Ralph Caldwell, who’s the director of Champaign County’s call center, says the chunk of that tax the center receives isn’t high enough.

Lee County will be helping one of its neighbors with emergency dispatching.